WASHINGTON — People who have faced one of several common government-related problems in the past two years are more likely to consult the internet than other sources, including experts and family members. In a national phone survey, respondents were asked whether they had encountered 10 possible problems in the previous two years, all of which had a potential connection to the government or government-provided information. Those who had dealt with the problems were asked where they went for help and the internet topped the list: * 58% of those who had recently experienced one of those problems said they used the internet (at home, work, a public library or some other place) to get help. * 53% said they turned to professionals such as doctors, lawyers or financial experts. * 45% said they sought out friends and family members for advice and help. * 36% said they consulted newspapers and magazines. * 34% said they directly contacted a government office or agency. * 16% said they consulted television and radio. […]