Fed up with flying, complaints from travelers have soared according to a new study. The annual Airline Quality Rankings by Wichita State University and Purdue University show carriers bumping more passengers from oversold flights and delivering service that often leaves customers frustrated.

‘Overall, airline travel is still a hassle for most people,’ said Dean Headley of Wichita State University. ‘If it’s an uneventful experience that’s about the best you can hope for.’

Headley believes lackluster, sometimes poor service by airlines is leaving many of the more than 700 million people who fly each year with diminished expectations. ‘Basically, people flying are saying to themselves, just get me there and I’ll be happy with that,’ said Headley.

The Airline Quality Rankings are based on data compiled by the Department of Transportation for its monthly Air Travel Consumer Report. Categories include on-time arrival records, baggage handling complaints, and the number of passengers who are bumped from oversold flights.

2012 Airline Rankings

Virgin America
JetBlue
Air Tran
Delta
Hawaiian
Alaska
Frontier
Southwest
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