Passengers on an American Airlines flight that was stuck on the tarmac in Austin for nearly 10 hours last month are pushing for a national Passengers Bill of Rights to protect traveling consumers. The proposal would require airlines to return passengers to terminal gates after three hours on the tarmac. It would also impose penalties on airlines for losing baggage and bumping passengers, and create a consumer committee to review and investigate complaints. The measure doesn’t yet have a backer in Congress. But it comes as lawmakers are increasing their scrutiny of the industry, with a hearing scheduled for today before the Senate Commerce Committee on the impact of airline mergers and consolidation. Heavy passenger loads during the past year have accompanied increased delays and complaints, according to the U.S. Transportation Department. ‘Enough is enough,’ said Kate Hanni, a Napa, Calif., resident who was stuck with her husband on American Flight 1348 in Austin for nearly 10 hours Dec. 29 during a trip from San Francisco to Mobile, Ala. Her flight was supposed to land at Dallas/Fort Worth Airport for a connection, but heavy thunderstorms diverted the plane to Austin. ‘Never again should anyone be […]
Friday, January 26th, 2007
Angry Airline Passengers Seek Travelers Bill of Rights
Author: TREBOR BANSTETTER
Source: Star-Telegram (Fort Worth)
Publication Date: Wed, Jan. 24, 2007
Link: Angry Airline Passengers Seek Travelers Bill of Rights
Source: Star-Telegram (Fort Worth)
Publication Date: Wed, Jan. 24, 2007
Link: Angry Airline Passengers Seek Travelers Bill of Rights
Stephan: Having just flown from Virginia Beach to Phoenix this is desperately needed. This is a good leverage point for citizen action. Write your legislators. Their email addresses can be found on the SR website on the left side, under 'Government.'