A worker in front of a boarded up Keen Garage outdoor shoe store in Portland, Oregon
 Credit: Alex Milan Tracy/Anadolu Agency/Getty

Twenty-six million Americans have filed for unemployment benefits as of April 23, as a result of the economic fallout from the coronavirus pandemic. And many of them are discovering what plenty of people already knew: our system is dysfunctional.

Although unemployment programs are run by the states, which means the quality varies from place to place, across the country, the broader social welfare system in the United States is generally hard to access: riddled with red tape, and plagued by pointless burdens.

In Florida, for example, the previous Republican governor, Rick Scott, created a congested unemployment system that was nearly impossible to use so that the unemployment numbers would remain artificially low. Other states try to run an efficient system but simply lack the capacity to do so.

Pamela Herd is a public policy professor at Georgetown University and the co-author of Administrative Burdens: Policymaking by Other Means. That book, like much of her research, examines how policy interacts with and reinforces inequality. In a […]

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